Dear Happysoaps Family,

At Happysoaps Store, we pour love and natural ingredients into every plastic-free product we create. We want your experience with our gentle, earth-friendly products to be as wonderful as they are! If you need help with shipping or returns, we’re here to make the process caring and straightforward.

Shipping Information

Order Processing Time

We carefully prepare each order with love and attention. Please allow 1-2 business days for us to process your order before shipping.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping

Free Shipping

• Available for orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping

Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely happy with your Happysoaps products! If something isn’t quite right, here’s how we can help:

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to enjoy our natural products and ensure they’re perfect for you.

How to Initiate a Return or Exchange

Follow these simple, caring steps:

  1. Contact Us: Email our caring customer service team at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, items you’d like to return or exchange, and the reason for your request
  3. Wait for Instructions: We’ll respond within 2 business days with return authorization and shipping instructions
  4. Ship Your Return: Package the items securely and ship them to our address at:
    2402 Granville Lane, New Brunswick, US 08901
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange

Email Template for Easy Returns

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Happysoaps Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:
– [Product Name 1]
– [Product Name 2]

Reason for return/exchange: [Please describe why you’re returning or exchanging the item(s)]

For exchanges, I would like: [List the replacement items you’d prefer, if applicable]

My contact information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Order Date: [Date you placed your order]

Thank you for your assistance!

Best regards,
[Your Name]

Refund Information

Once we receive your returned items:

  • Processing Time: Refunds are processed within 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

Important Notes

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products once opened:

  • Body Lotion Bars
  • Body Wash Bars
  • Conditioner Bars
  • Facial Cleanser Bars
  • Hand Soap
  • Dog Shampoo Bars
  • Baby & Kids Care products

These personal care items must be returned in their original, unopened packaging to be eligible for return or exchange.

Exchange Policy

We’re happy to exchange items for:

  • Different scents or varieties of the same product
  • Different products of equal value
  • Store credit for future purchases

If the exchange item costs more than your original purchase, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Need Help?

Our caring customer service team is here to assist you with any questions about shipping, returns, or exchanges:

Email: [email protected]
Response Time: Within 2 business days
Address: 2402 Granville Lane, New Brunswick, US 08901

We’re as responsive and caring as our products are gentle!

Thank you for choosing Happysoaps Store. We’re committed to making your experience as wonderful as our plastic-free, natural products.

With love and happy returns,
The Happysoaps Team