Welcome to Happysoaps Store! We’re dedicated to providing you with high-quality, handmade, plastic-free personal care products that are kind to your skin and the planet. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly team at [email protected].

Product Questions

What types of products do you offer?

We specialize in handmade, plastic-free personal care items, including:

  • Body Care: Body wash bars, body lotion bars, and hand soaps.
  • Hair Care: Conditioner bars and facial cleanser bars.
  • Baby & Kids Care: Gentle products for the little ones.
  • Home Care: Eco-friendly options for your household.
  • Accessories: Bracelets, earrings, fabric bag straps, handbag organisers, and jackets/coats.

All our products are crafted with love in the Netherlands using natural ingredients, ensuring a pure and sustainable self-care experience.

Are your products suitable for sensitive skin?

Yes! Our products are made with natural, gentle ingredients and are free from harsh chemicals and plastic. However, if you have specific allergies or skin conditions, we recommend checking the product descriptions or contacting us for details.

How should I store your soap bars?

To extend the life of your bars, keep them in a cool, dry place between uses. Our eco-friendly packaging helps protect them, but avoid leaving them in direct water.

Shipping & Delivery

Where do you ship?

We ship worldwide to make plastic-free care accessible to everyone! However, due to logistical constraints, we’re currently unable to ship to some parts of Asia and select remote locations. If you’re unsure about your area, just email us at [email protected] for confirmation.

What are your shipping options?

We offer two conscious shipping methods to fit your needs:

  • Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 business days after shipping. Includes full tracking. Perfect for urgent needs like conditioner bars or baby care products.
  • Free Shipping: Available on orders of $50 or more, processed in 1-2 business days and delivered via EMS within 15-25 business days after shipping. Ideal for stocking up on favorites like facial cleanser bars and hand soaps while saving costs.

Note: Delivery times are estimates and may vary due to customs, weather, or other factors. We appreciate your patience and understanding!

How is my order processed?

Each product is handmade and carefully prepared in the Netherlands, so please allow 1-2 business days for processing. We pack everything in eco-friendly materials to uphold our plastic-free promise.

Can I get expedited shipping?

If you need your order by a specific date, contact us at [email protected], and we’ll do our best to help!

Returns & Exchanges

What is your return policy?

We want you to love your Happysoaps experience! If you’re not satisfied, you can return items within 15 days of receipt. Please email us at [email protected] to initiate the process. Items must be in original condition, and we’ll guide you through the steps. Note that shipping costs are non-refundable, and we may not accept returns to certain remote areas.

Do you offer exchanges?

Yes, we handle exchanges on a case-by-case basis. Contact us with your order details, and we’ll assist you promptly.

Payment & Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All transactions are processed safely to protect your information.

Do I need an account to order?

No, you can checkout as a guest! However, creating an account lets you track orders, save favorites, and enjoy a smoother shopping experience.

How can I update my account information?

Log in to your account on our website to manage your details. If you face issues, email us for support.

Other Inquiries

How do you ensure sustainability in shipping?

Just like our products, our shipping reflects our planet-friendly values. We partner with carriers who share our environmental commitment and continuously work to reduce the carbon footprint of every delivery.

What if I have a question not covered here?

We’re always here to help! Reach out to our customer care team at [email protected], and we’ll respond as soon as possible.

Thank you for choosing Happysoaps Store! We’re excited to be part of your plastic-free self-care journey. Explore our products and feel the love we put into every bar.

With love and clean conscience,
The Happysoaps Team